Bridging IT Audit and ITSM: A Process-Centric Approach Using ServiceNow. Scientific Journal of Artificial Intelligence and Blockchain Technologies, [S. l.], v. 2, n. 4, p. Dec (12–15), 2025. DOI: 10.63345/sjaibt.v2.i4.302. Disponível em: https://sjaibt.org/index.php/j/article/view/114. Acesso em: 26 jan. 2026.