Bridging IT Audit and ITSM: A Process-Centric Approach Using ServiceNow
DOI:
https://doi.org/10.63345/sjaibt.v2.i4.302Keywords:
IT Audit, IT Service Management, ServiceNow, Process Integration, Compliance, Simulation, Organizational Efficiency, Service Delivery, Framework Alignment, IT Operations.Abstract
This research explores the integration of IT Audit and IT Service Management (ITSM) through a process-centric approach utilizing ServiceNow. The study examines how aligning ITSM processes with auditing frameworks enhances organizational efficiency, compliance, and service delivery. By analyzing existing literature and conducting simulations, the paper identifies key areas where ServiceNow can facilitate this integration, offering a comprehensive model for organizations aiming to streamline their IT operations.
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