ServiceNow Performance Analytics for Real-Time IT Audit Dashboards
DOI:
https://doi.org/10.63345/sjaibt.v2.i4.304Keywords:
ServiceNow, Performance Analytics, IT Audit, Real-Time Dashboards, Key Performance Indicators, Simulation Study, Data Visualization, Audit Efficiency, Decision-Making, IT GovernanceAbstract
This study examines the integration of ServiceNow Performance Analytics into IT audit dashboards, focusing on its real-time data visualization capabilities. The research aims to assess how these dashboards enhance audit efficiency, accuracy, and decision-making processes. Through a simulation-based methodology, key performance indicators (KPIs) were analyzed to determine the impact of real-time analytics on audit outcomes. Findings indicate significant improvements in audit response times and issue resolution, demonstrating the effectiveness of ServiceNow Performance Analytics in modernizing IT audit practices.
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• ServiceNow. (2025). Audit Manager Performance Analytics Dashboard. Retrieved from https://www.servicenow.com/docs/bundle/washingtondc-governance-risk-compliance/page/product/grc-audit/concept/audit-manager-dashboard.html
• ServiceNow. (2025). Performance Analytics ITSM Dashboards Release Notes. Retrieved from https://www.servicenow.com/docs/bundle/xanadu-release-notes/page/release-notes/it-service-management/performance-analytics-itsm-dashboards-rn.html
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• ServiceNow. (2025). Performance Analytics ITSM Dashboards Release Notes. Retrieved from https://www.servicenow.com/docs/bundle/xanadu-release-notes/page/release-notes/it-service-management/performance-analytics-itsm-dashboards-rn.html
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Copyright (c) 2025 Scientific Journal of Artificial Intelligence and Blockchain Technologies
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