Continuous Compliance in Hybrid IT Environments with Integrated ITSM-GRC Workflows

Abstract

In the evolving landscape of hybrid IT infrastructures, organizations face the dual challenge of maintaining operational agility while ensuring stringent compliance with regulatory standards. Traditional compliance models, characterized by periodic audits and manual interventions, are increasingly inadequate in addressing the dynamic nature of modern IT environments. This paper explores the integration of IT Service Management (ITSM) and Governance, Risk, and Compliance (GRC) frameworks to establish a continuous compliance model within hybrid IT ecosystems. By embedding compliance controls into ITSM workflows and leveraging automation, organizations can achieve real-time compliance monitoring, proactive risk management, and enhanced operational resilience. The study presents a conceptual framework, outlines key research objectives, and discusses the implications of this integrated approach on organizational compliance strategies.