Zero Trust Principles in ITSM: Linking Governance with Secure Operations
DOI:
https://doi.org/10.63345/sjaibt.v2.i4.205Keywords:
Zero Trust, IT Service Management, Governance, Secure Operations, Digital TransformationAbstract
This paper explores the integration of Zero Trust principles within IT Service Management (ITSM) frameworks, emphasizing the enhancement of governance and secure operations. As organizations increasingly adopt digital transformation strategies, traditional security models prove inadequate. Zero Trust, encapsulated by the mantra "never trust, always verify," offers a robust alternative. This study examines the alignment of Zero Trust with ITSM processes, identifies implementation challenges, and proposes strategies for effective integration. Through a systematic literature review and case studies, the research highlights the benefits of adopting Zero Trust in ITSM, including improved risk management, compliance, and operational resilience.
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References
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Copyright (c) 2025 Scientific Journal of Artificial Intelligence and Blockchain Technologies
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