Incident Response Optimization in Global Command Centers: Lessons from Financial IT Operations

Abstract

In the evolving landscape of enterprise IT, maintaining a robust security posture is paramount. The integration of Configuration Management Databases (CMDB) with Incident Management systems offers a strategic approach to enhance security measures. This manuscript explores the significance of CMDB in providing comprehensive visibility into IT assets, their configurations, and interdependencies. By examining case studies and methodologies, the paper demonstrates how this integration facilitates proactive incident detection, efficient response, and continuous improvement in security protocols. The findings underscore the critical role of integrated systems in fortifying enterprise security frameworks.